I watched the Premier League last week at a long-time friend's house in the vicinity. My friend and I are staunch supporters of the English premier league club Arsenal. Yet, his keen collection of pictures or articles that are associated with the club is unmatched.

He never tires of speaking praise and compliments about the club. However, he only has the gut to watch the game when Arsenal takes the lead, an obsession with the pursuit of victory with eyes that are bright and glossy. This has stopped him from enjoying the game of his favourite club.

The team faced a match against a weaker opponent that day, where defeat would mean ridicule, as Bournemouth is currently at the bottom of the league table, while Arsenal is top.

As I urged my friend to enjoy the game, Bournemouth netted their nine-second goal, the second-quickest goal in Premier League history. But Arsenal bravely battled back for a 2-2 draw before their 97th-minute dramatical win, securing a third goal.

Every working second counts.

The celebration coincided with what I encountered earlier during my visit to the nearby bank. I asked to settle my wireless phone bill, whose due date was approaching. The impeccable customer service I was looking forward to from a front-line banking officer, with the knowledge of how to listen to customers and advise them accordingly, taking into account their problems and providing best-suited solutions was absent from the junior bank teller.

No doubt the amount due, was scantly anything compared to the transactions she encounters. Inattentiveness was written all over her face, so she proceeded with an excuse that the bank never offer such kind of services.

In the spur of the moment, I showed her a text message from my mobile phone denoting how I previously settled such kind of payments at the same branch.