Insurance Leaders Should Take Stock of Shared Values

Jan 12 , 2019
By Asseged G. Medhin

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Ethiopia’s financial sector is overdue for new shared values and practices that can see it cross into the 21st century, writes Asseged G. Medhin (kolass799728@yahoo.com), deputy CEO of operations at the National Insurance Company of Ethiopia (NICE).

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Most participants in the field wrongly feel that the Ethiopian financial sector is lucrative and that the future will be rosy for incumbent rivals. They extended their argument that the capital strength of the financial sector for both bankers and insurers is sound enough and the regulatory bodies' oversight of raising capital provides a good foundation.

Most of the leadership face a serious dilemma though in leading the sector strategically. The problem is the result of the long closed-door policies followed by the regulatory bodies. The decision, in turn, left dissatisfaction among shareholders and boards of directors.

Experts in the field knowingly follow the archaic traditions, despite their degrees and long-term experiences in the last five decades, except a few who push back.

When people merely reflect the rate of growth for the financial sector, they would find shabby performances based on the parameter of today’s dynamic business environment. CEOs are not doing a great job of dealing with the driving forces of innovation and customer demands.

Insurance is not an ordinary service, and the focus of compensation is shifting from individual customer to the ultimate shared value of industry, where social impact is integral to economic success. Reducing accidents, improving health and helping organisations better prepare for economic risks both enhance the profitability of insurers and enable better outcomes for the lives of millions of people.

This can be through close engagement of corporate strategy and will benefit all stakeholders. The inability to see the shared values in the insurance industry can lead to the bankruptcy of the firms.

Today, lack of forward thinking among leaders and muted performance in the insurance sector, particularly in the last decade, and the restrictive role of regulators has ensured that the insurance industry was locked out of the 21st century. We cannot attribute the current state of affairs to anything else but the cost of laziness used to defend the status quo of ancillary networks.

A pragmatic leader wins his own fear before venturing, prepares for drastic changes and develops models to make use of every opportunity that will allow him to operate as glue in the sector.

The most important initiative that needs to be taken today is to weaken the traditional practices and aim for higher goals, which will set the scene for shared values in the industry’s future. Top management must persist with strategic goals and measure every good progress against each of the goals, even if the difference is subtle.

Despite disruptive technologies and new competitors on the horizon of the financial sector, companies are continuing with business as usual. This was part of the debate in the Third East African Financial Summit held last month here in Addis Abeba. Participants showed the thirst for proactive change, which is something that has been noticeable in the financial sector as gradual reforms are being taken by the administration of Prime Minister Abiy Ahmed (PhD).

The most dedicated and engaged leader allows employees to develop new ideas and push these ideas in the company, help convince business leaders to try new things  and free up IT capacity for implementation down the line. Employees should be involved in the shared value process whether on sourcing ideas, contributing extra capacity for pilot programs or being included in a test population for new products.

Leaders have a chance to motivate talent that looks for purpose in their work and develop pilot initiatives where they clearly project and measure social and business value creation to prove that such win-win strategies work.

They should as well consider changing the incentive system for managers, moving from short-term goals to longer-term thinking. Some shared value business cases that break away from commoditised markets and focus strategies on unaddressed customers might have lower or slower profits in the short-term but improve firms’ long-term competitive position.

Leaders of the financial sector in Ethiopia should change their focus from having to win every demand of the stakeholders and prepare themselves for the most demanding challenges of transformational leadership. Not everyone may be happy with the style and choice of the firms, but a bet on the long-term should be taken.

No one will take the blame for the failure of a leader at this juncture, for any resistance to change for the defence of the status quo will be to failure to embrace blessings the 21st century offers the insurance industry. It is a time to call and push for changes in the regulatory framework of the sector and have an independent supervisory body.

Inability to see the shared values in the insurance industry with the intent to follow a closed-door approach harms the sector.

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PUBLISHED ON Jan 12,2019 [ VOL 19 , NO 976]

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