Debt Traps Destabilises Small Businesses

May 27 , 2023
By Carolyn Kissane

---

I was standing next to a lady at one of our neighbourhood shops. She was arguing with a shopkeeper to get credit, saying she had been a regular customer for years.

They kept going back and forth, and he decided to give her credit no longer unless she settled her previous debt. I was surprised by her entitlement.

The lady recalled the time she had spent close to 4000 Br and paid for it through mobile banking. She tried to reason that she had a good credit score through the years and was running late with her monthly payment.

She promised to close her account completely in a few days, but it had not been a few days yet. However, the shopkeeper remained firm on his decision. He did not have enough money at hand to restock, as he had given credit to others.

She was furious and threatened to take her spending elsewhere. She claimed other shops nearby have given her and people she knows more credit, pointing out that a business without a customer is nothing.

It got me wondering if it gives customers the right to demand credit. I debated with myself whether the shopkeeper did the right thing by not giving the lady more credit. He could have given her the requested items, considering she had been paying her debts before. But at the same time, he was not obliged in any way to give her credit, even if it meant it would cost him his business.

As inflation hits hard and prices increase exponentially, it is becoming hard for many people to get from one paycheck to the next without taking loans.

The price of commodities doubles overnight, sometimes turning things that were once affordable into luxury items. But people struggle to let go of the items they consider basic, although it becomes inevitable at some point.

Giving out credit is trending in corporate service providers, with prominent corporates such as Ethiotelecom requiring customers to have a history of recharging their balance to be eligible for credit, while a small percent is returned as interest.

But shops do not work like that. The neighbourhood shops are places where people get credit without interest rates.

It all depends on the judgement.

I believe the slogan plastered at most shops that translates as "no credit today; come back tomorrow" should be redefined. The principle of giving credit should not be the problem but how it is done.

Providing credit to trustworthy customers with good scores is a smart move. The rule of thumb must be those eligible must be reliable and regular customers. This will help small businesses thrive and foster a sense of trust and reliability between customers and businesses.

Customers must pay their outstanding debt before asking for another credit. Their behaviour, in turn, shapes shop keeper’s credit-giving behaviour.

Failure to pay debts can significantly impact small businesses' financial stability and can even lead to their closure. It is crucial to understand the importance of fulfilling their financial obligations- prioritising financial responsibilities which support the growth of businesses and the sustainability of the economy.

---

PUBLISHED ON May 27,2023 [ VOL 24 , NO 1204]

---