The Ethiopian Agricultural Authority (EAA) has fully digitised all 66 of its services, from licensing to certification, removing the need for in-person visits and paperwork for thousands of clients. Farmers and exporters previously travelled long distances and waited in queues to access agricultural services. That is no longer the case. “It used to be exhausting,” said Hamid Jamal (PhD), Deputy Director General of the Animal Regulatory Sector. “Now, they can do it all from home or their phones, no more queues, no more travel costs.” The shift was enabled through a partnership with the Ministry of Innovation & Technology and Perago Systems, a provider of electronic government and B2B commerce solutions. The digitisation has also improved access for international clients seeking export certifications. “We’re now seen as one of Africa’s leaders in digital agri-services,” said Wondale Habtamu (PhD) of the Plant Regulatory Sector. Employees at the Authority have also seen the benefits. “The mountain of paperwork is gone,” one staff member said. “Now, we focus on serving people better.”

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