Revenues Bureau personnel, identifiable in branded vests and body cameras, stand in a dense commuter queue at the Qera taxi terminal. Their roles are rooted in field enforcement and policing the informal economy, yet their off-duty reality looks no different from the citizens they regulate. The capital’s strained public transport system turns routine commuting into a shared struggle, where municipal employees and the wider workforce wait side by side, exposed to the same delays, congestion, and uncertainty of movement across the city.

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