Fortune News | Jun 18,2022
Before sunrise reached the outskirts of Addis Abeba, Demelash Assefa was already on the road, measuring the city’s transport crisis in minutes, fares and absences.
At quarter to six early in the morning, the 49-year-old teacher left his home in Sendafa, a town northeast of the capital, for a daily endurance test. It begins with a 15 Br Bajaj ride, then a wait at 44 Mazoria, a location marked by the number of the bus serving the area, lasting more than an hour before the bus arrives. The ride to Megenagna takes another hour and 20 minutes and costs 40 Br. From there, the final leg to Arat Kilo takes 45 minutes more.
On good days, he reaches work by 9:00am. On bad ones, the delay carries a penalty.
"The attendance system marks you absent for half a day if you arrive after 2:45a.m.," Demelash told Fortune.
By the time he returns home, often close to 9:00p.m., the working day has swallowed more than 15 hours. It repeats five days a week, draining 150 Br a day, nearly a fifth of his 15,000 Br monthly salary. For a father of four and the sole provider, the loss is not only financial.
"I leave before my children wake up and return after they have fallen asleep," he said. "I can’t guide them or spend time with them."
What was once manageable has become punishing, shaped by fuel shortages, fewer taxis, long queues and fares that move with pressure rather than rule. Taxis, once a flexible fallback when buses failed, now bring their own uncertainty.
"Sometimes taxi fare costs more during peak hours," Demelash said, describing drivers who raise prices when passengers have few alternatives. "I'm always the first to argue when they increase prices. But it's difficult."
The pressure has entered home life. Weekly family outings have stopped. Visits to friends have become rare. Even small gestures have disappeared.
"I used to bring fruits home after work," he said. "Now I can’t. Everything is increasing day by day, but our income is fixed."
Transport costs, added to inflation, have forced life back to essentials.
For Merawie Mekonnen, a 35-year-old private-sector employee who travels each day from Qality, in the southeastern part of the capital, to Megenagna and then to Kotebe, the burden repeats in stages. Each taxi ride brings a fresh possibility of being charged above the tariff.
"In almost every trip, there is an extra 10 to 15 Br added to the tariff," he said.
On some routes, the increase could be higher. The deeper grievance is the absence of predictability.
"There are no clearly communicated tariffs," Merawie told Fortune. "This gives drivers the space to charge what they want."
Evenings and holidays bring further increases. Rising rents have also pushed residents to peripheral areas such as Qality, Sululta and Burayu, where cheaper housing often means higher transport costs.
"I've friends who moved there to find cheaper rent," Merawie says. "Now their transport costs are very high. They're struggling."
The bargain between affordable housing and reachable work is fraying. A bus ride from Qality to Addisu Gebeya may cost 30 Br. The same taxi route can exceed 150 Br. For many commuters, the choice is no longer between comfort and inconvenience but an affordable fare and a completed journey.
Both Demelash and Merawie see weak enforcement behind the daily bargaining. They obserevd that regulators and queue coordinators are unable to control fare practices consistently.
"We need stronger control," Merawie said. "And passengers also need to cooperate and stand for their rights."
Yet the story looks different from behind the wheel. On the route between Ferensay Legasion and Arat Kilo, a 37-year-old driver of a white-and-blue Toyota HiAce witnesses the transport economics changing beyond recognition. He may complete up to seven round-trip a day, but the count hides the costs. Fuel now defines the business. Filling his 65Ltr tank at 142.41 Br a litre costs about 9,300 Br, enough for roughly three days on a route where the tariff is 20 Br a trip. Monthly fuel expenses exceed 90,000 Br.
"This isn't worth it for us anymore," he told Fortune. "But, this taxi is our only source of income."
Daily income may range from 4,000 Br to 6,000 Br, but fuel takes the largest share, followed by maintenance, rent, and family expenses.
Passengers often see surcharges as arbitrary, but drivers frame them as a survival.
"When we get a chance to increase prices, we do," said the driver. "Because we also have a life and a family."
For many drivers, the official tariff no longer resembles operating reality. Even reaching the road can be difficult. Hours spent waiting at stations mean fewer trips and less income. Each lost hour tightens margins. The driver's account demonstrates part of what commuters experience. One side sees unpredictability and rising fares, while the other sees shrinking viability. Both are responding to the same pressure, from opposite ends of Addis Abeba's increasingly strained transport system.
That tension is familiar to Abraham Belayneh, a 38-year-old driver on the Qality-Megenagna route. His work, which once supported his family, is becoming difficult to maintain. Rising costs pushed him, his wife and three children back into his mother’s house.
"I used to live independently," he said. "But now I can't afford rent anymore."
The official tariff on his route is about 50 Br, but he found it barely reflects costs.
"Even if the tariff increases substantially, it still doesn’t cover our costs," said Abraham.
Fuel is only part of it. Drivers also face a web of formal and informal expenses, from terminal payments to inconsistent penalties. They pay supervisors regularly, in the morning and again in the afternoon. Fuel shortages have cut deeper. Trips have fallen from eight round-trip a day to about five. Each missed run is lost income. Abraham has let go of a taxi assistant and now drives cautiously to avoid repairs he may not be able to afford.
"I work two days, then spend three days waiting for fuel," he said.
Passengers see delays where Abraham sees risk management.
"People know why prices are higher," said Abraham. "It isn't only about benefiting."
The pressure has reached home. He has stopped contributing to Iqub, the informal savings group that once helped with financial stability.
"Food is also the biggest challenge," he told Fortune.
Like many drivers, Abraham considers leaving the transport sector. He saw that some of his colleagues had already left the country in search of work.
The crisis is no longer only about fuel, tariffs, or queues, but also about whether everyday mobility can hold up as drivers work fewer days and passengers wait longer. As costs rise, negotiation grows sharper. The system functions, but is under visible stress.
Transport officials acknowledge the strain, though they frame it as a turning point.
According to Dagim Belihu, director of communication affairs at the Addis Abeba City Transport Bureau, authorities are increasing oversight at taxi terminals while urging commuters toward public buses, especially electric fleets.
"We'll monitor taxi drivers at each terminal to ensure that they don't overcharge or overbook passengers," Dagim told Fortune, urging passengers to report violations through hotline 9417. "The buses are using fuel from their own depot. There has been no problem with the overall operation of buses related to fuel so far."
However, enforcement is only one part of the plan. The Bureau is also using the crisis to push a structural shift away from a transport system heavily dependent on fuel-powered taxis.
"Passengers are encouraged to use buses instead of wasting their time in taxi queues," Dagim said.
Addis Abeba now operates more than 1,800 buses, including about 100 electric buses that are insulated against fuel shortages. The city Administration plans to import more than 500 electric buses over the next two years, signalling a shift from fragmented taxi dependence toward coordinated mass transit. According to Dagim, some commuters may need to rethink how they move.
"Passengers should use bicycles for transportation beyond recreation," he said.
Transport experts such as Tafere Worku (PhD) at Bahir Dar University agree. They urge that long-term responses should go beyond short-term fixes.
For Tafere, the deeper warning lies beyond today’s queues.
“Ethiopia relies heavily on imported fuel, and largely through a single route,” he says. “That makes the system vulnerable. We need to invest in alternatives, electric vehicles, natural gas, and other sustainable options.”
He sees room for modest behavioural changes.
“People can also adapt, walking short distances, using bicycles, or other alternatives where possible,” he said.
The crisis has also changed traffic patterns, with congestion around fuel stations becoming a major cause of blockages.
"Queues of cars waiting to refill their tanks are blocking key corridors," said Amare Tarekegn, deputy director of the Addis Abeba Traffic Management Authority. "The city moves unevenly, flowing in one corridor and freezing in another."
The Administration of Mayor Adanech Abiebie has formed a task force to manage the fuel crisis, prioritising essential services, deployment and monitoring.
"We're implementing different mechanisms to manage the fuel supply challenge," said Jantirar Abay, deputy mayor.
However, for experts studying the transport sector, the crisis mirrors a supply-side imbalance. They see the fuel shortage as exposing long-standing vulnerabilities in a fragile system. Limited supply, combined with rising demand, has made price distortions hard to avoid.
“Transportation is a public good,” said Tafere. “It involves the community, the government, and service providers. When one part weakens, the whole system feels it. External factors may have driven the problem, but weak follow-up and limited coordination among stakeholders are making it worse.”
Across Addis Abeba, passengers report unofficial fare increases while drivers insist the official tariff no longer matches operating costs. Tafere sees the tension as a predictable result of weak enforcement.
“When control mechanisms are not strong, prices tend to rise beyond reasonable levels,” he said. “And that directly affects the community.”
According to Tafere, the recent tariff adjustments have some basis.
“The increase is understandable given the fuel situation,” he said. "But fare changes alone can't resolve the crisis. Short-term measures like targeted subsidies could help stabilise the situation. Without them, the burden keeps shifting between drivers trying to survive and passengers struggling to afford daily mobility.”
Beyond pricing, Tafere blamed inefficiencies in resource management. He urged a structured system to ensure fuel is used efficiently. He also warned that weak oversight allows irregular practices to persist.
Still, he does not place responsibility on one actor. He sees passengers as having a part in the correction, not merely victims of the crisis.
“The community should report illegal practices and support enforcement efforts,” he said.
That is the truth emerging from long queues and rising fares. Commuters, drivers and officials are not facing separate crises. They inhabit the same one from different ends. Passengers bargain to protect limited incomes. Drivers bend rules to preserve shrinking livelihoods. Authorities push toward mass transit while struggling to stabilise the present. In fuel lines and taxi queues before dawn, these pressures meet every day.
What unfolds there is an urban system improvising to hold together. In that exchange, the shortage becomes visible not as a single event, but as a daily contest over time, income, and the right to reach work without breaking household budgets. For those who rise before daylight to move through it, the question is how long that balance can endure.
According to Tafere, what is unfolding in Addis Abeba’s taxi queues is not merely an inconvenience.
“This is an alarm,” he said. “It shows the need for long-term thinking and coordinated action.”
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