
View From Arada | Sep 11,2020
Jan 15 , 2022
By Kidist Yidnekachew
In many high school and college movies, it is not hard to find characters doing part-time waitressing jobs, mainly so they could pay for college. Watching these movies in my childhood, I linked being a waiter with being financially independent. There were scenes when these kids were embarrassed or even bullied by their classmates for taking such a job, but I saw it as a sign of self-reliance and earning an honest living.
We should not underestimate the power of movies, music and the media as it leaves a mark on our worldview. The things we are exposed to at a young age tend to stick around and influence our identities. It was no different for me, as I grew up assuming that waitresses were overworked but ultimately determined employees committed to taking care of customers.
Ever been to a restaurant and the waiter brings the wrong order?
It often happens to me at juice bars. I tell them not to put Vimto, a soft drink, but they usually add it to my order. I drink it not to cause inconvenience or loss by asking them to change it. But at times, I feel like asking them to change it and bring my order as I requested it. Misplaced orders are pretty common, especially in crowded places. Most places expect us to accept the order even though it was not what we ordered. Since we feel bad for the waiters who took our order, we end up taking it so their job will not get compromised.
The other day, I was at a crowded café with a friend, and we ordered drinks. But as we were sitting outside the café, the original waitress could not find us. Another one ended up serving us, bringing us tea. We told her we ordered a macchiato. She seemed confused as she did not even remember who ordered what. It was hard to blame her as the place was packed with too many patrons being looked after by too few waiters.
“They always do this here, switching orders and most waitresses get fired as they get a lot of complaints for misplacing orders,” my friend said. “I don’t know why they don’t write down the orders. They can’t always rely on their memories.”
She was right. Being a waiter is no joke. One has to have a good memory, and remember orders and faces. It is not just smiling at every customer. But, in case one’s memory is bad, it is better to write down the orders. It is not a weakness. I have seen in movies where waiters often place a pen behind their ears and walk around with a small writing pad that they use to write down no matter how few the orders maybe, even if it is just a bottle of water or a bunch of meals.
How about in Ethiopia?
Personally, I have not come across a waiter that writes down orders. It could also be employers that might not like the idea and might not encourage the waiters to do so as they might see it as a sign of weakness. There is a saying in Amharic against such practices - be’akal yale yiresal, be tsuhuf yale yitawesal. It means that we tend to remember what we wrote down than what we are told orally.
Of course, to be mindful enough to write down the orders, one needs to value their work. There are many times when waiters have no clue what is on a menu. They do not know the ingredients and thus cannot respond when asked by patrons for specificity. While the waiters are not expected to be chefs, they should know the basics. Few, if any, choose the profession as a permanent gig. But this does not mean that a dereliction of duty is acceptable.
PUBLISHED ON
Jan 15,2022 [ VOL
22 , NO
1133]
View From Arada | Sep 11,2020
Viewpoints | Feb 12,2022
Commentaries | Jun 21,2025
Fortune News | Dec 11,2021
Viewpoints | Apr 30,2021
Editorial | Jun 07,2025
Covid-19 | Mar 28,2020
Agenda | Jun 12,2021
Fineline | Feb 15,2020
Photo Gallery | 156119 Views | May 06,2019
Photo Gallery | 146406 Views | Apr 26,2019
My Opinion | 135218 Views | Aug 14,2021
Photo Gallery | 134921 Views | Oct 06,2021
Dec 22 , 2024 . By TIZITA SHEWAFERAW
Charged with transforming colossal state-owned enterprises into modern and competitiv...
Aug 18 , 2024 . By AKSAH ITALO
Although predictable Yonas Zerihun's job in the ride-hailing service is not immune to...
Jul 28 , 2024 . By TIZITA SHEWAFERAW
Unhabitual, perhaps too many, Samuel Gebreyohannes, 38, used to occasionally enjoy a couple of beers at breakfast. However, he recently swit...
Jul 13 , 2024 . By AKSAH ITALO
Investors who rely on tractors, trucks, and field vehicles for commuting, transporting commodities, and f...
Sep 13 , 2025
At its launch in Nairobi two years ago, the Africa Climate Summit was billed as the f...
Sep 6 , 2025
The dawn of a new year is more than a simple turning of the calendar. It is a moment...
Aug 30 , 2025
For Germans, Otto von Bismarck is first remembered as the architect of a unified nati...
Aug 23 , 2025
Banks have a new obsession. After decades chasing deposits and, more recently, digita...
Sep 15 , 2025 . By AMANUEL BEKELE
The Grand Ethiopian Renaissance Dam (GERD), Africa's largest hydroelectric power proj...
Sep 13 , 2025
The initial budget in 2011 was 80 billion Br, but this figure swelled to a revised cost of 240 billion Br by 2024, a challenge that was exac...
Banks are facing growing pressure to make sustainability central to their operations as regulators and in...
Sep 15 , 2025 . By YITBAREK GETACHEW
The Addis Abeba City Cabinet has enacted a landmark reform to its long-contentious setback regulations, a...