FORTUNE+ VIDEO SPONSORED CONTENTS ADVERTORIALS FORTUNE AUDIO Fortune Careers New TRADE AFRICA New

Fortune Logo

Ethio Telecom Launches Cloud-based Contact Centre

Oct 18 , 2022

Ethio telecom has launched its cloud-based data contact centre at the newly inaugurated Addis Ababa Science Museum. A chatbot named ‘Ardi’ has become operational on the Ethiotelecom website assisting customers with their telecom service needs.

The cloud-based contact centre is launched to provide companies with automatic call distribution among call centre agents, identify caller IDs and track the performance of call centres with data analytics and insights.

According to Frehiwot Tamiru, CEO of Ethiotelecom, the cloud-based contact centre integrates voice, SMS, email, websites, social media and chatbots, providing instant responses and reducing customer waiting time.

Put your comments here

N.B: A submit button will appear once you fill out all the required fields.



Related Posts

Share This Post
Linkedin
Google+


Most read

Latest News

Editor's pick

Commentaries

Eurobond Negotiations Expose the Confidence Gap Facing Frontier Economies

Ethiopia's Eurobond negotiations have stalled, and the setback illustrates how global...

Rush Hour Without End in a City Without Resolve

The daily rhythm of Addis Abeba is set to the frustrated thrum of engines in standsti...

Fineline

Leaders of the National . . .

Leaders of the National Election Board are in a charm offensive mood, of a sort. Last week, they organised a rare tour for members of the me...

When the country’s most. . .

When the country's most senior diplomats and envoys return back to their posts after two-week debriefings, they leave behind a point or two...

Editorial

The Rules Multiply. So Does the Confusion, and Uncertainty

Oct 25 , 2025

The regulatory machinery is on overdrive. In only two years, no fewer than 35 new pro...

Official Narratives Preach Recovery. People Don't Feel It

Oct 18 , 2025

The political establishment, notably the ruling party and its top brass, has become p...

The Human Flight a Failure of Political Imagination, Not a Mere Economic Policy

Oct 11 , 2025

Ladislas Farago, a roving Associated Press (AP) correspondent, arrived in Ethiopia in...

Central Bank Loosens Credit Reins But Stops Short of Bold Overhaul

Oct 4 , 2025

Eyob Tekalegn (PhD) had been in the Governor's chair for only weeks when, on Septembe...

Gallery

Parliament Approves New Cabinet Members

Oct 6 , 2021

Parliament Approves New Cabinet, Incorporates Opposition Leaders Lawmakers have approved today the nominations of 22 ministers, including three opposition leaders. Two MPs have voted against, while 12 abstained...

2020 in Posterity

Jan 5 , 2021

TIGRAY VOTES DESPITE "NULL & VOID" THREAT

Sep 9 , 2020

IN-PICTURE: LAUREATE'S RECEPTION  

Dec 14 , 2019

PM Abiy Ahmed (PhD) at a Gala Dinner Called for the Awarding of the Félix Houphouët-Boigny Peace Prize

May 6 , 2019

Faces, Voices of Addis Abeba

Apr 26 , 2019

Sunday With Eden

When Regulation Fails, Consumers Carry the Burden

My daughter Gabriella and I recently received a lavish gift parcel: premium Ethiopian...

Luxury of the Ordinary

A few weeks ago, I stood before a shop window in Addis Abeba, staring at a child's outfit, simple trousers and a shirt priced at 7,000 Br. F...

Life Matters

Communal Courtesy Breaks Down Communal Living

I was recently struck by a quote something along the lines of, "Common sense is like deodorant. The peopl...

The Price of Paying Right

It's strange how something as ordinary as paying for groceries can spark a lesson in how fractured Ethiopia's digital payment system remains...