Jun 29 , 2025
The Ethiopian Customs Commission has drafted a new Code of Conduct for customs clearing agents, targeting long-standing issues of fraud, under-declaration, and informal brokerage that cost the state in lost revenue. Rooted in existing laws, the code sets strict ethical and operational standards for licensed agents, including accurate goods classification, permit advisory, and full compliance with customs procedures. Agents will be held accountable for digital misconduct, such as password sharing and uploading unclear documents and practices linked to procedural delays. The code also bars agents from demanding untimely payments, misrepresenting fees, or acting inappropriately on Commission premises. Clearing firms will now be liable for illegal acts committed by their employees, part of a push to boost institutional accountability. Agents must also avoid conflicts of interest, protect client data, and respond promptly to Commission queries. Multiple violations will be treated as a single but serious offense. Officials say the move is part of wider reform efforts to modernise customs operations and improve service quality across the sector.
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